Conflict Management in Nursing Essay example - 1859 Words

Conflict has been an issue for man since the dawn of civilization. In today’s fast paced world conflict, especially in the workplace, is a frequent occurrence. When that workplace is a health care environment where lives are at stake, emotions run high and collaboration with many different disciplines is required conflict often becomes a prevalent part of everyday life. Conflicts in the workplace can lead to reduced morale, lowered productivity resulting in decreased patient care and can cause large scale confrontations (Whitworth 2008). In the field of nursing whether a conflict is with a peer, supervisor, physician, or a patient and their family, conflict management is a necessary skill. It has been estimated in a study by the†¦show more content†¦To assure quality and to promote a culture of safety, health care organizations must address the problem of behaviors that threaten the performance of the health care team. Analysis What is conflict? Even something as basic as a universal definition for the word conflict seems to vary from source to source. A literature review focusing on conflict defined it as â€Å"the interaction of interdependent people who perceive incompatibility and the possibility of interference from others as a result of this incompatibility† (Brinkert 2010). Often times the disagreement results not from a concrete difference, but rather a difference in perception (Ellis Abbott 2012). One of the most important factors effecting conflict management is the resolution style used. The most often used tool for classifying how conflict is managed is the Thomas-Kilmann Conflict Mode Instrument (Iglesias Vallejo 2012). The Thomas-Kilmann Conflict Mode Instrument (TKI) was originally developed by Kenneth W. Thomas and Ralph H. Kilmann in 1974 (Kilmann, 2013). The TKI assesses a person’s behavior when they are confronted with a conflict situation. For their work Thomas K ilmann define conflict as any situation when the concerns of two people appear to be incompatible (Thomas Kilmann, 1974). According to the TKI when a person is in a conflict situation their behavior will go along two dimensions. The first dimension, on the y axis, is assertiveness, a person’s attempt toShow MoreRelatedPerformance Appraisal For Nursing Essay1533 Words   |  7 Pagesthe viewer an indication of what the things is like (McKenna, 1970, p12)The nursing models are applied in nursing day to day because is the foundation of the actions nurses do. 12.6 Performance appraisal for nursing A central reason for the utilization of performance appraisal Pas is performance improvement (initially at the level of an individual employee, and ultimately at the level of an organization. Other fundamental reasons include as a basis for employment decisions eg promotion, terminationsRead MoreThe Rising Of A New Nurse Leader1404 Words   |  6 Pagesmanage a team. 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